Bac Kan City People’s Council organizes re-supervision of administrative reform work; digital transformation work in Xuat Hoa ward

(backancity.gov.vn) – On the morning of April 24, in Xuat Hoa ward, the People’s Council of Bac Kan city organized a re-supervision of administrative reform work; Local digital transformation work from January 2023 to the end of April 2024. Comrade Le Dang Truong, Vice Chairman of the City People’s Council, led the delegation.

According to the ward report, in the field of administrative reform, the People’s Committee of Xuat Hoa ward has paid attention to directing and urging the implementation of administrative reform and digital transformation. The professional level, sense of responsibility, behavioral attitude and serving the people of ward civil servants continue to be improved. People gradually change their awareness, approach to handling administrative procedures and participate in digital transformation locally.

In 2023, propaganda work on the above two contents will be carried out quite diversely such as on the loudspeaker system (15 times), mobile propaganda (10 times), 7 sessions at the national unity festival in the provinces. residential group with 582 participants; At the Ward People’s Committee, justice and civil status officers have actively guided people to authenticate electronic copies from the original onto the national public service portal. In 2023, the Ward People’s Committee will authenticate copies. 126/217 records were electronically received, equal to 58.06%; In the first quarter of 2024, 22 electronic authentication tasks were performed. The People’s Committee of Xuat Hoa ward has processed 594 files; The review recommended simplifying administrative procedures. Online public services generate documents including 28 procedures in 7 areas: Contests and rewards, social protection, justice – civil status, people with meritorious services, etc. Online public services generate fees. Digital payment fee includes 9 procedures in the field of justice – civil status…. In the first quarter of 2024, 123 dossiers will be resolved in full and partial forms. In March 2024, the Ward People’s Committee reviewed and evaluated 16 administrative procedures, of which 3 administrative procedures were proposed and recommended, which have now been sent to the city for synthesis according to regulations.

Regarding digital transformation: 100% of ward officials and civil servants are equipped with computers and network connections; 100% of civil servants in the one-stop department are issued and use digital certificates from the Government Cipher Committee. To date, the rate of document exchange between the Ward People’s Committee, all officials, civil servants, agencies and units completely in electronic form has reached over 98%; Activities to promote non-cash payments continue to be maintained, contributing to promoting the local digital economy; Currently, 82.05% of people’s health records are created on the system; The entire ward has issued 2,531 ID cards with electronic chips to citizens; Granting level 1 electronic identification accounts is 545 accounts; Level 2 has 731 accounts; The entire ward has 831 households, of which 803 households have smartphones, while 28 households do not have smartphones (of which 5 poor households, 1 near-poor households).

In general, after the thematic supervision of the City People’s Council on administrative reform in handling administrative procedures according to the one-stop shop model in all fields in Bac Kan city by the People’s Council Supervision Team. City and implement Resolution No. 280/NQ-HDND dated December 14, 2022 of the City People’s Council, with the achieved results and limitations, recommendations of the Supervisory Team pointed out, the People’s Committee of Xuat Ward Hoa has seriously implemented and assigned tasks to officials and civil servants of the “One-Stop” department, in which civil servants of the Office – Statistics are the focal points for monitoring and synthesizing. With the 5 recommendations of the monitoring team, the administrative reform and digital transformation work of Xuat Hoa ward has had positive changes. Specifically, Administrative Reform 2023 increases by 3 levels; In terms of administrative reform index, the ward ranked 106/108 in the whole province (in 2022), striving to rise to rank 14/108 in the whole province (in 2023).

Some limitations and causes were also pointed out by Xuat Hoa ward such as: The implementation of administrative procedures according to the one-stop shop model through online public services and public postal services is done by the people themselves. Currently, the ward is still limited, there are no records of public postal services. (Cause: due to the psychology and habits of citizens who are concerned about the inconvenience of using online public services, they just want to Come directly to the state agency to submit your application for peace of mind; the ward area is convenient for travel). Electronic One-Stop Software, Justice – Civil Status software, online payment system sometimes have errors, so information cannot be entered in resolving administrative procedures, taking a lot of time to resolve and process administrative procedures. and online payment),…

The ward proposed a number of recommendations such as: Completing new electronic software, expanding payment methods through public services through many different banking systems (currently the locality only pays settlement fees). Administrative procedures via BIDV, Viettinbank bank accounts and mono wallet)..

At the re-supervision session, members of the supervision delegation of the People’s Council of Bac Kan City discussed with representatives of the Party Committee leaders, People’s Committee, and ward civil servants to clarify the implementation results and grasp the improvements. Difficulties of the “one-stop shop” department in handling administrative procedures and ways to improve the quality of number shifting in all areas in the ward.

By recognizing and highly appreciating the positive changes in administrative reform and digital transformation of Xuat Hoa ward, Mr. Le Dang Truong, Vice Chairman of the People’s Council, Head of the Supervision Delegation of the People’s Council of Bac Kan City believes that, in order for the above two tasks to be carried out regularly, continuously and with high efficiency, the People’s Committee of Xuat Hoa ward needs to pay attention and pay attention to promptly issuing a plan to direct the implementation of the tasks after receiving the instructions. Conclusion and notification of supervision at all levels; The Party Committee, Ward People’s Committee, especially the school agency directly under the Ward People’s Committee, proactively research and improve professional qualifications to closely and comprehensively direct and manage administrative reform and digital transformation; closely follow the current system of legal documents, regularly review administrative procedures that need to be streamlined according to the correct process, creating favorable conditions for people and businesses to quickly and neatly carry out administrative procedures. /.

Trieu Bien