Administrative reform for the people – Part 3: Overcoming negative points – Ba Ria Newspaper

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Ba Ria – Vung Tau always aims for the government to truly serve, serve and create satisfaction, contributing to improving the quality of people’s lives.

4 criteria not met

At the conference summarizing administrative reform and digital transformation in 2023 taking place on January 27, 2024, besides the positive aspects, Mr. Nguyen Van Tho, Chairman of the Provincial People’s Committee also pointed out the exists in PAR work.

Accordingly, some units have not considered administrative reform a key task in direction and administration, so there is a lack of urging for implementation. The settlement of administrative procedures documents (administrative procedures) for people and businesses is still late.

The digital transformation work still has 4 targets that have not been achieved according to the level assigned by the Central Government. Specifically, the rate of digitized administrative procedure resolution results only reached 98%; The proportion of added value of the digital economy in GRDP reached 8.5/16%; The rate of people’s feedback and recommendations received on the province’s IOC (Smart Urban Operations Center) being processed on time is 64.1%; The proportion of the adult population with a personal digital or electronic signature reached 3.42/20%. Besides, the implementation of superior administrative orders at some units is still slow…

To overcome the above situation, right in the first quarter of 2024, administrative reform work will be reported on its implementation status at regular monthly meetings of the Provincial People’s Committee to promptly direct to overcome shortcomings and limitations. At the same time, deploy and replicate innovative models, solutions, methods or instructions to support people and businesses in resolving administrative procedures documents, creating a favorable environment for people and businesses to interact with the government. rights at all levels.

Accordingly, the rate of resolving administrative procedure documents on time in the first quarter of 2024 is 98.6%, an increase of 3% compared to the same period in 2023. Continue to receive documents and return administrative procedure results regardless of geographical boundaries. administration for 2 areas of food safety and hygiene and driving licenses; Providing 100% online public services to create favorable conditions for people and businesses in carrying out administrative procedures.

Timely fix problems

On April 2, the Provincial Governance and Public Administration Performance Index (PAPI) 2023 was announced. Accordingly, Ba Ria – Vung Tau scored 44.5746, ranked 9/63 provinces and cities nationwide and leading the Southeast region. Compared to 2022, Ba Ria – Vung Tau has increased 25 places on the PAPI rankings.

Notably, the province recorded an improvement in scores in all 8 evaluated areas, including: people’s participation at the grassroots level, transparency, accountability to the people, control corruption in the public sector, public administrative procedures, public service delivery, environmental governance and e-governance.

According to experts, this is a big step forward for Ba Ria – Vung Tau in administrative reform, modernizing management and serving people better and better. This result reflects the efforts of local authorities in listening and absorbing people’s opinions and gradually overcoming limitations and shortcomings.

Civil servants guide people to perform public services online at the Provincial Public Administration Service Center.

To achieve the above results, as soon as the 2022 PAPI Index was announced (reaching 41.99/80 points, ranked 34/63 provinces/cities and increasing 13 places compared to 2021), the Provincial People’s Committee organized The conference discussed solutions to improve the PAPI Index, inviting industry experts to evaluate the province’s 2022 PAPI index results. In particular, the contents that people underestimated have helped the province have an overall view of the contents of the PAPI index; Recommendations and solutions to improve leadership, direction, and administration of governments at all levels for better service.

Also with the above method, immediately after the Ministry of Home Affairs announced the results of the PAR INDEX Index and SIPAS Satisfaction Index, the province organized a conference with the participation of experts to focus on analysis and evaluation. results of administrative reform work during the year. From there, accurately and fully identify the limitations and causes to propose feasible solutions to promptly overcome problems and continue to maintain and promote the positive results achieved.

According to Mr. Truong Thanh Phong, Director of the Department of Home Affairs, the province always asks for advice, regularly researches, exchanges, and learns from experiences from provinces and cities that have good innovative models to research, apply, and applied to actual conditions in the province.

From there, the Department of Home Affairs coordinated with relevant agencies to analyze the results, point out limitations and advise the Provincial People’s Committee on solutions to maintain the content highly appreciated by the people, at the same time. Improve the low performance indicators of the previous year.

On the other hand, the province also strengthens people’s reception work, creating conditions for people to participate in dialogue at the grassroots level and contribute opinions on people’s pressing issues. Commune-level People’s Committees and departments and branches also implement specific solutions to improve the satisfaction of people and businesses…

Articles and photos: HUYEN TRANG

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