The PAPI index measures and compares people’s experiences and perceptions about the effectiveness and quality of policy implementation and public service provision of local governments in 63 provinces and cities in Vietnam to promote construction. Build effective governance and proactively respond to people’s needs. Through the program, it aims to reflect people’s assessments of the implementation of the State’s policies and development programs, thereby contributing to improving and strengthening responsiveness, openness, transparency and accountability of government levels. Therefore, the PAPI index is important evidence to help governments from central to local levels monitor their performance.
In recent years, Binh Phuoc has always made efforts and determination to effectively implement a friendly government model to minimize troubles for people and businesses, especially in handling administrative procedures. The province also always prioritizes and arranges digital transformation tasks and tasks according to the fields, businesses, and people needed before comprehensive transformation. During the implementation process, everything is done with focus and focus and takes the people as the subject and the driving force of development. However, it is attitude, responsibility and service efficiency that determine people’s assessment of the local government where they live.
Many people say that the PAPI index is a mirror for localities to reflect on their operating efficiency. With the current low ranking position in the demanding group, if we want to advance quickly, all levels and functional sectors in the province must look straight at the truth, and at the same time make appropriate decisions and gradually improve the index. contributing to promoting local socio-economic development. To do so, there needs to be more drastic and determined intervention from the government with fundamental and methodical solutions. In particular, the team of officials, civil servants, and public employees at the grassroots level must seriously change their working style and practices; further promote administrative procedure reform; must put the service and satisfaction of the people first…
Currently, most of the content of the PAPI index researched and published is related to very specific issues, associated with people’s lives, taking place at the grassroots level; The main responsibility for organizing and implementing the commune-level People’s Committee. Therefore, the solutions advised by the departments and branches of the province to improve the PAPI index in 2024 and the following years need to pay more attention, focus, and invest more at the grassroots level, attaching responsibility in leadership work. Directing, directing, urging, and inspecting party committees at all levels and heads of district and commune-level People’s Committees.
At the same time, departments and branches are assigned to preside over advising on content indicators and component content with scores, along with departments and branches responsible for presiding over and advising on ranking indicators that do not meet the required scores. Focus on deeper analysis of shortcomings and limitations, promptly advise on specific solutions and, once the task has been identified, implement it drastically. During the implementation process, we must proactively urge and guide implementation and strengthen inspection and advise on strictly handling violations in localities and units within the industry, field of responsibility and management…
