Hai Duong strives to make people satisfied in administrative services

People-centered

When Ms. Nguyen Thi Lan in Dong Cam commune (Kim Thanh) went to the Commune People’s Committee to complete the authentication procedures from the original documents, it was 4:20 p.m. According to regulations, if officials and civil servants receive the requested documents after 3 p.m. Now citizens have to wait until the next day to receive the results. But Ms. Lan only waited less than 30 minutes, and the results were returned to her. Ms. Lan was very pleased because she did not have to receive an appointment letter and did not have to wait long.

Mr. Dong Minh Hien, Chairman of the People’s Committee of Dong Cam commune, said that when people come to handle administrative procedures, if they have all the required documents (except for cases that require verification), they will be recognized by officials and workers. The organization handles and returns the results immediately, without having to wait. You receive an appointment letter to wait for the results according to regulations.

With the goal of taking the satisfaction of people and businesses as the center to serve, from 2021 until now, the Department of Culture, Sports and Tourism has reduced the time to handle administrative procedures “Smartly notify the advertising team” from 15 days to 5 working days. Shortening the resolution time has helped organizations and individuals save time and costs.

In 2023, this agency will continue to apply the initiative “Receiving and resolving two procedures simultaneously: organizing art performances in the management area and receiving dossiers for notification of advertising products on billboards.” , banners”. The simultaneous handling of the two procedures has helped reduce the time and travel costs of businesses and individuals by 50% because instead of submitting twice as before, any individual or business that needs a performance license and licensing advertising on billboards and banners at the same event will only have to be submitted once and the results of both procedures will be obtained. In 2023, the department has resolved dozens of administrative procedure files for businesses and individuals using this form.

Enhance civil servant culture

In 2023, with 90.23 points, Hai Duong province’s administrative service satisfaction index ranks 3rd out of 63 provinces and cities in the country, up 9 places compared to 2022. This result shows determination. The strength of the government at all levels in serving the people.

The highlight is that agencies and units in the province have tightened discipline and enhanced the responsibility of heads of agencies, units and localities in administrative reform. Mr. Hoang Quoc Huy, Head of the Department of Payroll Organization and Administrative Reform (Department of Home Affairs), said that in recent times, civil service culture has been identified by the province as a core content in reforming the civil service regime. Officials and civil servants tasked with administrative reform, especially officials and civil servants working in “one-stop” departments at all levels, comply with regulations on public service culture. Units and localities clearly stipulate that officials and civil servants are responsible to the heads of units and localities for any acts of harassment, negativity, obstruction, failure to comply or improper implementation of procedures. on handling administrative procedures…

The above solutions make an important contribution to improving the quality and ranking of the satisfaction index of administrative services.

TRUONG HA