Nguyen Thi Minh Khai Ward effectively implemented administrative procedure reform

(backancity.gov.vn) – In recent times, Nguyen Thi Minh Khai ward has focused on leading and directing the synchronous implementation of administrative reform, especially the implementation of the “one-stop shop” mechanism. modern “one stop shop” and promote the application of information technology in all areas of State management, creating motivation to promote local socio-economic development.

People come to transact at the Department of Receiving and Returning Administrative Document Results of Nguyen Thi Minh Khai Ward.

Identifying administrative procedure reform as a key task, playing an important role in the local socio-economic development. To effectively carry out this work, the Ward Party Committee issued a Resolution to lead and direct the reform of administrative procedures. At the same time, promote propaganda and implementation of documents from superiors on reform of administrative procedures to all officials, civil servants, public employees, and workers of the ward, develop documents for implementation and distribution. assign specific tasks to each specialized department in charge, especially the officer in charge of the department receiving and returning results according to the one-stop mechanism. To date, 100% of the ward’s officials have used official emails and electronic document management software to receive documents. The promotion of information technology application has created favorable conditions in direction, administration, and management, making the ward’s areas of operation more convenient, saving time and costs for citizens and residents. enterprise.

Mr. Pham Ngoc Hai, Chairman of the People’s Committee of Nguyen Thi Minh Khai Ward, Bac Kan City, said: “In recent years, the ward has been regularly inspected and supervised by the city’s PAR inspection teams. Through the inspection work of the delegation, the unit learned its strengths and weaknesses and learned from it, especially in propaganda work to people about digital transformation. In addition, the ward has focused on directing the work of administrative procedures at the unit and considers this a key task with the purpose of serving businesses and people well, promoting economic and social development, and improving quality of life. effectiveness of state management at the unit.”

Propaganda work has been widely deployed on the radio system and publicly posted at the headquarters on the overall program of state administrative reform, especially reform of administrative procedures according to the “one-stop” mechanism. “one stop shop” so that agencies, businesses and citizens in the area can understand the process of handling administrative procedures. From 2023, up to now, all administrative procedures implemented under the one-stop and one-stop mechanism have been resolved on time, with no overdue administrative procedures. The prescribed administrative procedures are resolved in the form of full and partial processes, which are carried out according to regulations. 100% of administrative procedures settlement documents are digitized from the stage of reception to returning results. The proportion of administrative procedures records with certified electronic copies increased (reaching 254/323 jobs = 78.6%). Urge specialized departments to carry out self-inspection, review and simplify administrative procedures, and regularly recommend simplification of administrative procedures according to regulations. In March 2024, the Ward People’s Committee reviewed and evaluated 16 administrative procedures, of which proposed and recommended 03 administrative procedures to send to the City People’s Committee for consideration. Has created satisfaction for businesses and people when contacting to resolve administrative procedures.

Ms. Lang Thi Dao, group 12, Nguyen Thi Minh Khai ward, city. Bac Kan shared: “I am very satisfied every time I go to the Ward People’s Committee to handle administrative procedures because the service attitude of the staff is very dedicated, warm and friendly. When encountering difficulties or problems with procedures and documents according to regulations, they are promptly and thoughtfully guided.”

Promoting the achieved results, in the coming time, Nguyen Thi Minh Khai ward will continue to focus on improving the quality of operations of the one-stop shop, regularly updating and perfecting regulations on administrative procedures; Promote propaganda work on administrative reform to raise awareness of officials and people; Integrating administrative procedure reform with democratic regulations on the basis of openness and transparency gradually contributes to modernizing state administrative procedures locally, contributing to promoting socio-economic development in the area./.

Hoang Thac