With the strong development of technology today, 24/7 switchboard service plays an extremely important role, especially in specific fields such as: Hospitals, firefighting, police,… Switchboards 24/7 in the Hospital is of great significance in receiving timely information to ensure human life, while helping to solve problems and saving everyone’s time.
24/7 switchboard service: Shorten the distance, get closer to customers
At Phu Tho Provincial General Hospital, besides direct support services such as reception, guidance, support…, the 24/7 customer care switchboard service is an important two-way interaction channel, helps customers suggest wishes, needs or share their problems before, during and after medical examination and treatment. The Customer Care Call Center will support customers: schedule medical examinations, find out hospital information, advise on medical care, visit customers after medical examination and treatment… At the same time, directly listen to their concerns. sharing, problems, and difficulties of patients and their family members regarding health conditions or problems that arise during the use of services.
Customer Care Hotline of Phu Tho Provincial General Hospital
Diverse forms of support and customer care at the Hospital
In fact, asking customer service staff to provide 24/7 online support is quite difficult to achieve. However, to optimize customer support, Phu Tho Provincial General Hospital has deployed a parallel customer care switchboard service with many synchronous support solutions such as: Health Management application to help connect direct connection between customers and doctors; Automated chatbots on the Hospital’s social media channels; Using multi-channel software allows customer service to handle phone requests, health management applications and centralized communication channels on a single platform. Thanks to that, customers can quickly access the support department to convey information, saving customers time and increasing patient satisfaction.
Customer Service Call Center staff receive calls 24/7
24/7 customer care service in the Hospital is not only a need but also an inevitable trend of modern society. Phu Tho Provincial General Hospital has been a pioneer in implementing this service for many years, with the motto of professional – reputable – effective service. Thanks to the continuous efforts of the staff and workers at the Hospital, especially those working in customer care, we have brought patients and their relatives the best experience. , satisfaction and trust, thereby contributing to building the image of a friendly, professional Hospital, worthy of being the “leading bird” of Phu Tho Healthcare industry.
Tags: Customer Care Call Center Service Phu Tho Provincial General Hospital
