Vinh Phuc Electricity: Improving customer service quality during hot weather

Accordingly, annually, units review and make statistics on the number of distance measuring devices up to the inspection deadline, prepare backup materials, and deploy implementation to ensure on schedule and inspection cycle. periodically. To promptly receive information and feedback from customers and avoid overload during the hot and sunny peak season, ensure that customer requests are resolved quickly, at the customer transaction office, and by consulting staff. Consulting and on-site operations are always guaranteed in terms of human resources.

The inspection and handling of customer complaints is always in the spirit of inquiry, coordination, and satisfaction of requirements after being received, with strict control over time and processing procedures. . In cases of high electricity bills, the Company has directed electricity units to strengthen inspection and review of meter readings for customers whose electricity output suddenly increased compared to the previous month. ready to accompany and support customers in determining the cause.

In order to help customers proactively control and adjust electricity use in a reasonable and economical way, Vinh Phuc Electricity Company promotes guiding customers on how to look up data on meter readings and electricity consumption. previous months, to quickly look up electricity bills, payment history, planned power outages as well as other support services and tools of the Electricity industry via the customer care website at http ://cskh.npc.com.vn; via the EVNNPC customer care application on smartphones.

Along with that, instruct customers to use the power consumption estimation tool at the website address: https://uoctinhdiennang.evn.com.vn. Through this calculation tool, customers can proactively estimate their family’s monthly electricity consumption and quickly detect abnormalities in electricity usage.

In the first 3 months of 2024, the Company provided electrical services to customers electronically 3,850 times, reaching 100% of the total number of requests; Providing level 4 electricity services received 3,850 requests, reaching 100% of the total number of requests. The company has supported customers to register for electricity services through the national public service portal for 1,929 customers.

Also in the first 3 months of the year, the entire Company received 466 customers registering for electricity services through the public administrative center, all customers were resolved on time according to regulations; The company has received and processed customer requests in Vinh Phuc area through the Customer Service Center with 9,376 votes, the rate of completed votes as requested reached 99.97%.

Determining that reasonable and economical use of electricity is one of the leading solutions in ensuring the operation of the electrical system as well as saving costs for customers, PC Vinh Phuc continues to maintain extensive propaganda. bring to a large number of customers the benefits of implementing electricity savings and effective measures to save and use electricity effectively.

Vinh Phuc Electricity Company has also increased coordination with departments and unions in implementing electricity saving programs and electricity saving solutions in families during hot weather; Consulting for manufacturing enterprises, balancing and arranging reasonable production schedules to save costs, using energy-saving production equipment, regularly maintaining and periodically cleaning electrical equipment…

Vinh Phuc Electricity Company has directed its affiliated units to work with customers, especially businesses with large amounts of electricity consumption, on forecasting and load management; Deploying the DR electricity load regulation program with 138 large customers.

In addition, on April 24, 2024, PC Vinh Phuc will hold a meeting with major customers about electricity supply in the hot season of 2024 to share with customers the difficulties in electricity supply in the coming time. and calls for customers’ cooperation in using electricity effectively.

With many synchronous, scientific and timely solutions that the unit is actively implementing along with fully exploiting technology applications in production and business activities, Vinh Phuc PC always makes continuous efforts. to best meet the electricity needs of customers, thereby becoming a bridge and good relationship between customers and Vinh Phuc PC in particular as well as the Electricity industry in general.