What do Hai Duong businesses expect from DDCI?

Measure of business satisfaction

Knowing that in the coming time, the province will evaluate DDCI in 2023, Tan A Aluminum Company Limited in Lai Vu Industrial Park (Kim Thanh) is paying attention and monitoring this issue. The enterprise has 51% foreign investment (FDI) with the main production and business lines being shaped aluminum and high-quality aluminum. Because most products are exported and consumed in the EU, US, Canada markets…, administrative procedures arising in investment, production, business, and export activities are relatively large. Therefore, businesses regularly work and interact with specialized agencies of the province.

Ms. Nguyen Thi Huong, Head of the Company’s Human Resources Administration Department, said that businesses often have to contact provincial agencies and units to carry out documents and procedures as well as solve production problems. , business. Therefore, when learning that the province is implementing the DDCI assessment to survey the service quality of departments, branches and localities, businesses are very welcoming and looking forward to it. This is an opportunity to acknowledge the support and companionship of state agencies and units for business activities as well as an opportunity for units to express their views and contributions to coordination between businesses. and better departments and branches.

Camex Vietnam Co., Ltd. (Ninh Giang) is a partner supplying mechanical products to more than 200 businesses. Because the industry is highly competitive, the company always needs the government and authorities to accompany and create conditions in the production and supply of goods. Therefore, for the company, it is necessary for the province to issue, deploy and announce the DDCI. This is a tool to convey the opinions and aspirations of businesses regarding the operating capacity of state agencies and units.

Mr. Nguyen Van Chinh, Director of the enterprise said: “When we learned about the province’s DDCI index, we agreed and highly supported it. The implementation of DDCI shows that the province is interested in improving the investment environment, so that businesses can feel secure in production and business. Through providing information and serving DDCI assessment, the company will have specific recommendations and proposals for departments, branches and district authorities to make appropriate adjustments in management and administration to meet the requirements. production and business needs of the enterprise.

Many recommendations

According to the Department of Planning and Investment, the province’s DDCI index set will include 2 sets of DDCI indexes at the department, board, and sector level and DDCI at the local level. Departments and branches are evaluated on DDCI based on 9 component indicators, localities are evaluated on 10 component indicators. In addition to the 12 districts, cities, towns, and provinces, 20 departments and branches that have a lot of interaction with businesses, cooperatives, and business households will be evaluated. The specific criteria of the component indicators are different to suit the functions and tasks of each agency and unit. The province’s DDCI index is built in the spirit of reality, responsibility, feasibility, accuracy, meaning and security.

The DDCI component index includes implementation of administrative procedures, transparency and application of information technology, dynamism and pioneering of government agencies, time costs, informal costs, and normal competition. equality, production and business support, institutional effectiveness, land access, green and sustainable growth. Particularly, DDCI of departments and branches does not evaluate the land access index. Every year, the province will conduct a survey of 1,600 votes from businesses, cooperatives, and business households through direct and online forms.

The information that the province is about to announce the DDCI index has received the attention of the business community because businesses are the subjects of surveys and comments. There are many suggestions and recommendations from businesses to make the assessment objective, fair, and substantive.

The number of survey forms must ensure a reasonable ratio to the number of businesses in the entire province. Most businesses in the province are small and medium-sized, so the number of survey questionnaires for these businesses needs to be proportionate and distributed appropriately to each area. The score scale of the component index must be consistent with the role and level of influence on the enterprise’s operations. The level of interaction and problem solving of departments, branches and localities is different, so there needs to be a separate evaluation mechanism to ensure fairness…

Mr. Nguyen Trac Thang, Chairman of the Provincial Association of Small and Medium Enterprises, said that the DDCI index is a measure of the operating capacity and service quality of state agencies and units for business operations. Therefore, businesses hope that the DDCI results will be the basis for departments, branches and localities to recognize, thereby promoting advantages and overcoming limitations in supporting and accompanying businesses. production and business development. Compared to other localities in the country, Hai Duong implemented DDCI more slowly, but this helps the province learn from previous provinces and cities to implement it methodically, scientifically, and practically.

PV