To well prepare conditions to welcome and serve tourists when visiting and relaxing in Da Lat – Lam Dong on the occasion of Hung King’s Commemoration, 49 years of Complete Liberation of the South April 30, International Labor May 1, 2024; Ensuring security and safety for tourists when visiting and relaxing in Da Lat – Lam Dong during the summer, as well as during the stormy season of 2024, the Department of Culture, Sports and Tourism has just requested the People’s Committee The districts and cities of Da Lat and Bao Loc continue to improve the effectiveness and efficiency of state management of tourism locally; Strengthen inspection, examination, supervision, promptly detect and strictly handle organizations and individuals that do not ensure tourism business conditions and tourism service quality standards; Violations of tourism laws and related laws; Control the quality of tourism services in the area, especially travel services, accommodation, tourist transportation, tour guiding, dining and other tourism services at tourist areas and destinations and entertainment facilities.
People’s Committees of districts, Da Lat City and Bao Loc direct organizations and individuals doing business in tourism services to strictly list prices publicly and sell at the correct listed price; Inspect and supervise the strict implementation of tax obligations to the state. Resolutely handle all violations in accordance with the law, including suspension of business and withdrawal of licenses; Strictly handle organizations and individuals who assist and cover up violations and profit from manipulation, price gouging, false advertising… in tourism business activities; Implement measures to ensure security, order, safety, fire and explosion prevention, food hygiene and safety in tourist areas and destinations; Organize reviews, instructions, and traffic flow, prevent accidents and congestion, and create favorable conditions to access tourist areas and destinations; inspect, detect, prevent and resolutely handle acts that cause unsafety to tourists, especially transporting tourists by car, inland waterway vehicles, and potentially harmful tourism products. to the lives and health of tourists (adventure tourism services), thrills…; Review, warn, and have plans to ensure safety for tourists at special tourist areas and destinations during the stormy season and unusual weather conditions.
For tourism business units, the Department of Culture, Sports and Tourism requires absolute compliance with the provisions of law on tourism business; comply with the content of the signed contract, ensure service quality, respect customers’ rights and fair and healthy competition; Regularly organize self-inspections and reviews of business conditions, infrastructure facilities (security and order, fire prevention and fighting safety, environmental protection, food safety, and designated areas). area for tourists to take photos, check in…), conditions to ensure safety, security and order for tourists when visiting, relaxing and using products and services at the unit; List prices publicly, sell at the correct listed price, absolutely do not allow price pressure, solicitation or fraud in business activities, ensure service quality commensurate with product price.
For Tuyen Lam Lake National Tourist Area, Bidoup Nui Ba National Park and other tourist areas, attractions, and tourist attractions, the Department of Culture, Sports and Tourism recommends strengthening safety measures. safety for tourists when visiting the unit, pay attention to lake areas, waterfalls, rivers, streams… and internal transportation system; zoning and strengthening the management of the entire area assigned for protection, exploitation and business to control the organization of tourism business activities, especially for tour programs and routes for tourists. Participating in tourism product programs risks affecting the lives and health of tourists.
Tuyen Lam Lake National Tourist Area, Bidoup Nui Ba National Park and other tourist areas and attractions absolutely do not allow travel companies to organize spontaneous travel programs (wild camping). foreign countries, tourism products that risk affecting the lives and health of tourists…) in the assigned management area without a unified document from the Department of Culture, Sports and Tourism; Have a proactive plan to coordinate with functional agencies, local authorities and travel businesses to ensure absolute security and safety for tourists, prevent pickpockets and robberies during travel. tourist areas and destinations; Strengthen the management and use of tour guides. Ensure a team of tour guides at the destination to guide visitors.
Tourist accommodation establishments strictly comply with guest registration through the public service portal (www.dichvucong.dancuquocgia.gov.vn) and VNeID software of the Ministry of Public Security; Actively coordinate with authorities to ensure security and order, to prevent social evils from occurring at the unit.
Travel companies guide tourists to comply with local regulations and rules at destinations; Strengthen the management and use of tour guides, only use tour guides who have been issued a card; proactively review and improve the quality of transportation services, ensuring the safety of lives and property of tourists when participating in tourism programs, especially for road traffic; Resolutely do not organize or take passengers on means of transport that do not ensure technical safety according to regulations.
Before organizing a tour program, travel companies must regularly update weather information to promptly advise tourists; Only organize tourism product programs that pose a risk to the lives and health of tourists (waterfall rappelling, zipline, mountain climbing, trekking, cycling, motorbikes, off-road vehicles on mountain…) after being inspected and declared by the Department of Culture, Sports and Tourism to fully meet prescribed safety measures; Strengthen the implementation of cooperation programs connecting tours with domestic and foreign travel agencies bringing tourists to Da Lat – Lam Dong.
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